De Guzman, Jeffrey D. <br/><br/>
Front office services / 
Jeffrey D. De Guzman and Alvin L. Espiritu 
 - Quezon City :  Phoenix Publishing House Inc.,  c2016. 
 - x, 311 pages :  illustrations ;  25 cm. 
 - TLE-TVL series. .
<br/><br/>Includes bibliography. 
<br/><br/>Unit 1. Receiving and processing reservations -- Unit 2. Operating computerized reservation system -- Unit 3. Providing accommodation reception services -- Unit 4. Conducting night audit -- Unit 5. Providing club reception services -- Unit 6. Providing porter services -- Unit 7. Assessing personal entrepreneurial competencies (PECS), and understanding teh environment and market -- Bibliography. 
<br/><br/><label>ISBN: </label>9789710640522