TY  - BOOK
AU  - De Guzman, Jeffrey D.
AU  - Espiritu, Alvin L.
AU  - Paiton, Clodualdo V.
TI  - Front office services
T2  - TLE-TVL series
SN  - 9789710640522
PY  - 2016///
CY  - Quezon City
PB  - Phoenix Publishing House Inc.
N1  - Includes bibliography; Unit 1. Receiving and processing reservations -- Unit 2. Operating computerized reservation system -- Unit 3. Providing accommodation reception services -- Unit 4. Conducting night audit -- Unit 5. Providing club reception services -- Unit 6. Providing porter services -- Unit 7. Assessing personal entrepreneurial competencies (PECS), and understanding teh environment and market -- Bibliography
ER  -