Verzosa, Raquel F. <br/><br/>
English for hospitality and tourism :  an ESP book for hospitality service providers / 
Raquel F. Verzosa 
 - Quezon City :  Phoenix Publishing House Inc.,  c2014. 
 - xiv, 210 pages :  illustrations ;  25 cm. 
<br/><br/>Includes references. 
<br/><br/>English for specific purposes -- Unit 1. Working in the hospitality, tourism. and other service industry providers -- Unit 2. Service excellence -- Unit 3. Job interview -- Unit 4. Room reservations -- Unit 5. Travel around the world -- Unit 6. At the airport -- Unit 7. Welcome aboard -- Unit 8. Tourist arrivals -- Unit 9. Hotel facilities and services -- Unit 10. Complaints and apologies -- Unit 11. Room service -- Unit 12. Foodservice -- Unit 13. Beverage service -- Unit 14. Conventions -- Unit 15. Itineraries -- Unit 16. Passenger service -- Unit 17. Documentation -- References. 
<br/><br/><label>ISBN: </label>9789710634958