TY  - BOOK
AU  - Verzosa, Raquel F.
TI  - English for hospitality and tourism: an ESP book for hospitality service providers 
SN  - 9789710634958
PY  - 2014///
CY  - Quezon City
PB  - Phoenix Publishing House Inc.
N1  - Includes references; English for specific purposes -- Unit 1. Working in the hospitality, tourism. and other service industry providers -- Unit 2. Service excellence -- Unit 3. Job interview -- Unit 4. Room reservations -- Unit 5. Travel around the world -- Unit 6. At the airport -- Unit 7. Welcome aboard -- Unit 8. Tourist arrivals -- Unit 9. Hotel facilities and services -- Unit 10. Complaints and apologies -- Unit 11. Room service -- Unit 12. Foodservice -- Unit 13. Beverage service -- Unit 14. Conventions -- Unit 15. Itineraries -- Unit 16. Passenger service -- Unit 17. Documentation -- References
ER  -