000 01092nam a2200229Ia 4500
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020 _a9789710640522
040 _cNUNSLRC
100 _aDe Guzman, Jeffrey D.
_eauthor
245 0 _aFront office services /
_cJeffrey D. De Guzman and Alvin L. Espiritu
260 _aQuezon City :
_bPhoenix Publishing House Inc.,
_cc2016.
300 _ax, 311 pages :
_billustrations ;
_c25 cm.
490 _aTLE-TVL series.
504 _aIncludes bibliography.
505 _aUnit 1. Receiving and processing reservations -- Unit 2. Operating computerized reservation system -- Unit 3. Providing accommodation reception services -- Unit 4. Conducting night audit -- Unit 5. Providing club reception services -- Unit 6. Providing porter services -- Unit 7. Assessing personal entrepreneurial competencies (PECS), and understanding teh environment and market -- Bibliography.
700 _aEspiritu, Alvin L.
_eco-author
700 _aPaiton, Clodualdo V.
_ecoordinator
942 _cBK
_2ddc
_n0
999 _c9654
_d9654