De Guzman, Jeffrey D.
Front office services / Jeffrey D. De Guzman and Alvin L. Espiritu - Quezon City : Phoenix Publishing House Inc., c2016. - x, 311 pages : illustrations ; 25 cm. - TLE-TVL series. .
Includes bibliography.
Unit 1. Receiving and processing reservations -- Unit 2. Operating computerized reservation system -- Unit 3. Providing accommodation reception services -- Unit 4. Conducting night audit -- Unit 5. Providing club reception services -- Unit 6. Providing porter services -- Unit 7. Assessing personal entrepreneurial competencies (PECS), and understanding teh environment and market -- Bibliography.
9789710640522
Front office services / Jeffrey D. De Guzman and Alvin L. Espiritu - Quezon City : Phoenix Publishing House Inc., c2016. - x, 311 pages : illustrations ; 25 cm. - TLE-TVL series. .
Includes bibliography.
Unit 1. Receiving and processing reservations -- Unit 2. Operating computerized reservation system -- Unit 3. Providing accommodation reception services -- Unit 4. Conducting night audit -- Unit 5. Providing club reception services -- Unit 6. Providing porter services -- Unit 7. Assessing personal entrepreneurial competencies (PECS), and understanding teh environment and market -- Bibliography.
9789710640522
