Front office services / Jeffrey D. De Guzman and Alvin L. Espiritu

By: De Guzman, Jeffrey D [author]Contributor(s): Espiritu, Alvin L [co-author] | Paiton, Clodualdo V [coordinator]Material type: TextTextSeries: TLE-TVL seriesPublication details: Quezon City : Phoenix Publishing House Inc., c2016Description: x, 311 pages : illustrations ; 25 cmISBN: 9789710640522
Contents:
Unit 1. Receiving and processing reservations -- Unit 2. Operating computerized reservation system -- Unit 3. Providing accommodation reception services -- Unit 4. Conducting night audit -- Unit 5. Providing club reception services -- Unit 6. Providing porter services -- Unit 7. Assessing personal entrepreneurial competencies (PECS), and understanding teh environment and market -- Bibliography.
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Includes bibliography.

Unit 1. Receiving and processing reservations -- Unit 2. Operating computerized reservation system -- Unit 3. Providing accommodation reception services -- Unit 4. Conducting night audit -- Unit 5. Providing club reception services -- Unit 6. Providing porter services -- Unit 7. Assessing personal entrepreneurial competencies (PECS), and understanding teh environment and market -- Bibliography.

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